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Localz, an Australian last-mile solutions start-up, has opened an office in Culver City, California, US.
Localz began operations in 2013 and the development team are headquartered in Melbourne.
Its operational platform enables real-time tracking of the service technician, accurate ETAs and simple two-way communication. Localz “On my way” messaging increases customer satisfaction and improves first time access rates, resulting in massive cost savings for the companies who deploy it.
“With a rapidly growing customer base in the US, we needed to establish a physical presence. We have clients located on both coasts and also in the mid-west. We were attracted to the growing pool of tech talent in LA and it’s good domestic and international transport links.We believe that the field tech ecosystem in the US is facing increasing challenges in meeting rising consumer expectations while also seeking to make operations more efficient. We’re here to help companies thrive, not just survive on the Day of Service,” Tim Andrew CEO / co-founder said.
“Localz makes it extremely easy to see real-time activity in the field, communicate and react with multiple stakeholders. The solution is resonating with Field Service companies who want to elevate their customer experience” Alex Wise Regional Vice President of Sales for Localz said.