CouriersPlease partners with Melbourne start-up to improve final mile deliveries

Parcel delivery company, CouriersPlease (CP), is offering on-demand delivery across the greater metropolitan areas of Sydney, Melbourne and Brisbane in partnership with GoFetch.

CP’s partnership with the on-demand delivery service app will reportedly complement the existing ‘Hub and Spoke’ model, where parcels are serviced by CP’s network of franchisees and service providers.

Part of the sharing economy, GoFetch operates a crowdsourced platform which connects customers needing urgent deliveries to its community of ‘Fetchers’, who collect and deliver in under two hours within the same city. Fetchers use their own delivery method – riding, walking, skating or driving – and the service is available 24/7 for customers. Since 2016, GoFetch has serviced more than 3,400 registered business and consumer customers and has a community of more than 2,400 Fetches.

CP will be utilising GoFetch’s team of Fetchers to offer a point-to-point delivery service to its customer database of businesses and consumers. Customers can have items delivered to their door at any time, with full transparency of the delivery journey via GPS tracking on the CP web app.

Customers use the service via the CP portal and will have access to exclusive rates. There is also a live chat function within the app allowing customers to contact their Fetcher directly about any changes to their delivery while in transit.

“It’s a really exciting time in our business and the CP team is thrilled to work with GoFetch to offer an on-demand service to our customers,” said CP Head of Commercial and Transformation, Jessica Ip.

“It’s a premium offering, perfect for those who need items delivered out of hours or urgently – whether it be for receiving important documents, delivering flowers or gifts in no time, or picking up items that were accidentally left behind,” she said.

“Our partnership with CouriersPlease marks a step-change for GoFetch in that demand of our peer-to-peer platform will experience a steady stream of orders, and fewer fluctuations,” said GoFetch CEO, Blair Smith.

“It’s a win-win for both companies: CP will usher in a new level of last-mile transparency and access to fulfil urgent, short-distance jobs, and GoFetch will experience more consistent demand, higher job volumes and geographical expansion.

“CouriersPlease has shown tremendous foresight in acknowledging that the future of deliveries will be digital. The emerging i-conomy demands an instant and traceable delivery type so a partnership such as this one makes sense. Working with CP will complement our services at GoFetch, rather than be a direct competitor in deliveries,” he said.