New DHL customer support centre in Brisbane

DHL Express has opened a new state-of-the-art customer support centre in Brisbane’s central business district.

The new 3,200 square metre office will house more than 320 employees from the customer service, customer account management and customer-facing IT functions. It is also designed to cater for another 20% workforce expansion in the future.

Conveniently located on George Street along one of Brisbane’s main thoroughfares and within walking distance to Queen Street Mall, Queen Elizabeth II Courts of Law, Queensland Parliament House and university campuses, city workers, students and consumers alike will now have the option to redirect their parcel deliveries to one of the two SwipBox parcel locker units located on the centre’s ground floor, accessible from 8 am – 6 pm, Monday to Friday.

“DHL Express Australia’s new national customer support centre demonstrates our continuing commitment to providing Australian businesses and consumers with reliable and customer centric onshore support, seven days a week. Since 1997, our centralised Brisbane-based support centre has helped make international express shipping accessible in just a single phone call and supported the international expansion of countless Australian businesses,” Gary Edstein, CEO and Senior Vice President at DHL Express Oceania said.

Designed with employee wellbeing as its focus, the centre’s office space includes dedicated relaxation and entertainment areas. DHL’s employee learning and development program, Certified International Specialist (CIS), will also be based at the new centre.