UK-based parcel and delivery company Doddle, has announced its launch and investment in Australia with the opening of offices in Sydney and Melbourne.
The Australian launch follows Doddle’s recent expansion to the US, with the company planning to enter further markets across APAC within the next 12 months.
Doddle has made senior appointments to support the Australian launch including Justin Dery, APAC CEO and Rachel Caton, Sales & Marketing Director, both based in Sydney and Liam Mallett as Chief Operating Officer, based in Melbourne.
The company has enjoyed 114 per cent year-on-year transaction growth driven in part by the growth of click & collect in the UK, which has outpaced the growth of online retail, prompting retailers to invest in the in-store experience in order to build loyalty, drive foot traffic, and optimise the last mile to deliver better customer experiences.
APAC CEO, Justin Dery said Australia is a prime market for Doddle, with the company’s current discussions with a number of significant partners, underpinning its decision to open offices in Sydney and Melbourne and invest in building out local teams across sales, customer care and tech to support its ambitious growth plans for the region.
“The retail sector is going through a period of rapid transformation. The arrival of major international giants such as Amazon, growth in online and consumers demanding greater speed and convenience, are shining the spotlight firmly on customer experience – particularly the last mile and how retailers can optimise that experience to deliver a competitive advantage.
“Doddle’s technology platform helps retailers – including major multi channel retail chains such as Marks & Spencer – increase competitiveness through more compelling delivery and returns propositions and generate more sales. On average, 58% of consumers collecting or returning orders in the stores of Doddle’s retail partners, go on to make additional purchases in-store,” Justin said.